Shipping & Return Policies
Terms and Conditions:
By purchasing products, you are agreeing to:
Ready to Ship (RTS): 3 – 5 business days (approx. 1 week)
Made to Order (MTO): 21 - 28 business days (approx. 3 – 4 weeks)
Custom: 25 – 30 business days (approx. 5 – 6 weeks)
Resin Letter Sets: 7 – 10 business days (approx. 1 – 2 weeks)
Dominos: 7 – 10 business days (approx. 1 – 2 weeks)
I Spy Discs: 14 – 21 business days (approx. 2 - 3 weeks)
Bookmarks: 7 – 10 business days (approx. 2 – 3 weeks)
Coasters: 7- 10 business days (approx. 1 – 2 weeks)
*Rush Fee: A rush fee does not mean I will rush the creating process, it means that you will be bumped to the top of the order’s list.*
Please keep in mind that the processing times are an approximate time frame, and does not guarantee a specific date unless agreed upon. If you need a product by a specific date, please contact me at email@example.com to ensure that the required date is possible. Once we have discussed, and agreed upon a date please select the rush fee of $30 within the listing.
*IF APPLICABLE PLEASE SELECT THE RUSH FEE OPTION*
All packages are shipped via Canada Post, unless otherwise discussed. When your order has shipped, you will receive an automatic email which will include a tracking number. Please allow 48 hours for the tracking information to become available, in which you can use the provided tracking number to locate the whereabouts of your package.
If you have not received your order after 2 weeks of the estimated delivery date (according to Canada Post) please contact the carrier directly. I am not responsible for packages after it is in the hands of the carrier.
In the unfortunate event that your package arrives damaged or is lost in transit, please email me at firstname.lastname@example.org within 24 hours of delivery or filing your claim with the carrier. Please include the following information: name, order number and pictures of the damaged item.
Due to the nature of these products, I do not accept refunds, exchanges or cancellations. All sales are FINAL. However, please email at email@example.com if you have any concerns. I’ll be more than happy to help you!
Customs and Import Tax:
Buyers are responsible for any customs and import taxes that may apply. Kreative Cuts is not responsible for delays due to customs.
Each tumbler is handmade with so much care and love. No two cups are going to be the exact same and therefore, there may be some slight differences. I always try my best to provide an almost perfect tumbler but due to the nature of these tumblers, minor imperfections (random specs of glitter) are unavoidable.